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Terms & Conditions

Last updated: April 2026

1. About Us

That Offers Site ("we", "us", "our") operates the website thatofferssite.co.uk, a UK-based platform offering discounted vouchers for family attractions, experiences, events, and more. By using our website or purchasing a voucher, you agree to these Terms & Conditions in full.

2. Eligibility

You must be at least 18 years of age and a resident of the United Kingdom to purchase vouchers from our website. By placing an order, you confirm that you meet these requirements.

3. Ordering and Payment

All prices are displayed in pounds sterling (£) and are inclusive of any applicable VAT where stated. Payment is processed securely by Stripe. We accept major debit and credit cards. Your order is confirmed once payment has been successfully processed and you receive an order confirmation email containing your voucher code(s).

We reserve the right to cancel any order at our discretion, in which case a full refund will be issued to the original payment method.

4. Voucher Codes

Upon successful payment, you will receive a unique voucher code by email. This code must be presented or entered at the relevant venue or retailer in accordance with the redemption instructions provided on the deal page.

  • Voucher codes are single-use unless otherwise stated.
  • Voucher codes cannot be exchanged for cash.
  • Voucher codes are non-transferable unless otherwise stated.
  • Each voucher has an expiry date as stated on the deal page. Expired vouchers cannot be redeemed or refunded.
  • That Offers Site is not responsible for any failure to redeem a voucher caused by the customer's failure to follow the redemption instructions.

5. Refund Policy — 14-Day Guarantee

We offer a 14-day no-quibble refund on all voucher purchases, provided that:

  • The refund request is made within 14 days of the date of purchase.
  • The voucher code has not been redeemed or used.

To request a refund, contact us at [email protected] with your order number. Refunds will be processed to the original payment method within 5–10 business days.

After the 14-day period, or if the voucher has been redeemed, we are unable to offer a refund except where required by law (for example, if the experience or venue has permanently closed).

6. Venue and Experience Availability

Deals on our website are offered subject to availability at the relevant venue or retailer. We endeavour to ensure all deals are accurate and available at the time of listing. However, we cannot guarantee availability of specific dates, times, or experiences at the venue. It is the customer's responsibility to check availability and book directly with the venue using their voucher code.

If a venue permanently closes or an experience becomes permanently unavailable before your voucher expires, we will offer a full refund regardless of the 14-day window.

7. Accuracy of Information

We take reasonable care to ensure that all information on our website is accurate and up to date. However, we cannot guarantee that all descriptions, prices, or terms are free from errors. If we discover a material error after you have placed an order, we will contact you and offer you the option of a full refund or proceeding with the corrected terms.

8. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of That Offers Site or its licensors and is protected by UK copyright law. You may not reproduce, distribute, or use any content from this website without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, That Offers Site shall not be liable for any indirect, incidental, or consequential loss arising from your use of our website or vouchers, including but not limited to loss of enjoyment, travel costs, or other expenses incurred in connection with a failed redemption.

Our total liability to you in connection with any order shall not exceed the amount you paid for that order.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website after any changes constitutes your acceptance of the updated terms.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us at [email protected].