If you have any questions, concerns, or need assistance with your order, our support team is ready to help.
Email: [email protected]
We aim to respond to all enquiries within 24 hours during business hours (Monday–Friday, 9am–5pm GMT).
Please check your spam/junk folder first. If it's not there, email us with your order number and we'll resend it immediately.
Double-check you're entering the code exactly as shown (it may be case-sensitive). If the problem persists, contact us and we'll investigate.
We offer a 14-day no-quibble refund on unused vouchers. Email us within 14 days of purchase with your order number.
Please contact us as soon as possible. We'll do our best to accommodate changes before the voucher is used.
Refunds are available within 14 days of purchase, provided the voucher has not been used or redeemed. Once a voucher code has been used at the venue, it cannot be refunded. Refunds are processed within 5–10 business days.